Ellen Lighting & Hardware, Inc. provides delivery to Austin, San Antonio, Dallas, Houston and all points between and will ship worldwide. We also provide turn-key installation for residential and multi-family hardware. Please call 713.771.5312 further details.

Consulting
Ellen Lighting & Hardware, Inc. combines decades of experience and product knowledge to provide professional lighting consulting to residential builders, multi-family contractors and to individual homeowners. Please call 713.771.5312 for an appointment.

Total Quality Program
The Total Quality Program began at Ellen Lighting & Hardware, Inc. in 1993. The Total Quality Program is designed to identify and eliminate the problems that occur with the light fixtures at the point of installation. The proactive effects of TQP will greatly diminish problems in the field and result in less time on the phone, less aggravations and less last minute pressure to correct a problem that is easily remedied through TQP.

Quality problems arise for various reasons. Almost all fixtures are now required to be "Prechecked." Since its implementation, analysis of service calls being done by Ellen Lighting & Hardware, Inc. shows a substantial decrease in the problems related to the fixtures that are "Prechecked." Once again, Ellen Lighting & Hardware, Inc.'s motto of, "Improving Our Business to Improve Your Business" works to the benefit of Ellen Lighting & Hardware, Inc. and customers we service.

Triple Check
The Triple Check System is an important element in Ellen Lighting & Hardware, Inc.'s supply operations. An order is checked at the point it is pulled, at the point it is approved for packaging and at the point of delivery.

The Triple Check System is very effective for both Ellen Lighting & Hardware, Inc. and our customers. For Ellen Lighting & Hardware, Inc., it means orders are done right on a consistent basis and our customers are happy. Truly, mistakes not only make Ellen Lighting & Hardware, Inc. look bad, but costs both Ellen Lighting & Hardware, Inc. and our customers in return trips to the job site, time lost on the phone and unnecessary aggravations. By constantly improving our business, Ellen Lighting & Hardware, Inc. is also improving our customer's business.